Getting Started with Client Portal

When your business phone number is activated, you receive a dedicated local or toll-free number. This number is yours to use as your business line — give it to clients, put it on your website, print it on business cards. All calls to this number are handled by the Phone Manager.

US and Canadian numbers activate instantly. UK and Australian numbers require a one-time business registration first — telecom regulators in those countries require it from every provider. When you select the UK or Australia at checkout, a short form appears: enter your legal business name, registration number, website, a contact person, and your street address in that country, then click Submit Registration. Review takes a few business days and you will receive an email as soon as it is approved — then simply return and pick your number. You only ever register once per country.

Access your Phone Manager from the "My Apps" menu or the "Access" button on your services page. The Phone Manager dashboard shows your phone number, minutes usage, call stats, and a quick dial pad. Use the sidebar menu to navigate to Call Forwarding, Voicemail, Business Hours, Call Log, and other settings.

Your plan includes 500 minutes per month of inbound call forwarding. The usage bar on your dashboard shows how many minutes you have used. Each minute a forwarded call is connected counts toward your allowance. Voicemail recording time also counts. Most small businesses use well under 500 minutes per month.

Go to Call Forwarding in the sidebar. Enter the phone number where you want calls to ring — this can be your personal cell phone, office landline, or any number. Click Save. All incoming calls to your business number will now forward to this phone.

You can change your forwarding number anytime. Simply go to Call Forwarding, enter the new number, and click Save. The change takes effect immediately — the next incoming call will ring the new number.

When someone calls your business number, it rings your forwarding phone. If you answer, you are connected to the caller normally. If you do not answer within 20 seconds (and voicemail is enabled), the caller hears your voicemail greeting and can leave a message.

Go to Voicemail in the sidebar. Write your greeting message in the text field — for example: "Thank you for calling Acme Corp. We are unable to take your call right now. Please leave your name, number, and a brief message." Choose a male or female AI voice. Click Save. Your greeting is converted to natural-sounding speech using AI.

When callers leave a voicemail, it appears in your Voicemail Inbox below the settings. Each voicemail shows the caller number, date, and duration. Click the play button to listen. Unread voicemails are highlighted with a blue dot and counted in the sidebar badge.

Click the play button to listen to a voicemail — it automatically marks as read. Use the trash icon to delete individual voicemails. Click "Mark all read" to clear the unread badge. Your inbox stores up to 50 voicemails.

After a caller finishes leaving a voicemail, a goodbye message plays. You can customize this message in the Voicemail settings — for example: "Thank you for calling. Have a great day!" It uses the same AI voice as your greeting.

Go to Business Hours in the sidebar. Set your timezone first — this ensures hours are checked correctly regardless of where the server is located. Then toggle each day on or off and set open/close times. By default, Monday through Friday is set to 9:00 AM – 5:00 PM with Saturday and Sunday closed.

When a call comes in outside your set business hours, it goes directly to voicemail (if enabled). The caller hears your voicemail greeting and can leave a message. If voicemail is disabled, the caller hears "We are currently unavailable" and the call ends.

The Do Not Disturb toggle on your dashboard overrides business hours. When DND is on, ALL calls go to voicemail regardless of the time. Use it for meetings, lunch breaks, or after hours. Toggle it off when you are ready to take calls again.

Go to Call Log in the sidebar. Every incoming call is logged with the caller number, date and time, duration, and call type. The call log refreshes automatically when you open it. Up to 100 calls are stored.

Calls are categorized as: Received (you answered), Missed (you did not answer and no voicemail was left), Voicemail (caller left a message), or Outbound (you made a call from the dial pad). Each type has a color-coded badge for easy scanning.

Enable Missed Call SMS in the sidebar settings. When you miss a call, your business number automatically sends a text message to the caller — for example: "Thanks for calling! We missed your call but will get back to you shortly." You can customize this message. This feature helps you capture leads even when you cannot answer.

1. Go to myesimstore.eezycheezy.com/storage and sign in with the email and password from your welcome email.
2. We recommend changing your password after your first login.

After logging in you will see your file dashboard. From here you can upload files, create folders, and manage your storage.

1. Click the "Upload" button in the top toolbar.
2. Select files or drag and drop them into the browser window.
3. Files will begin uploading immediately. Large files are uploaded in chunks for reliability.

You can upload any file type: documents, images, videos, archives, and more. There is no per-file size limit beyond your total storage quota.

1. Right-click a file or folder and select "Share".
2. Enter an email address or generate a public link.
3. Set permissions: View Only or Edit.
4. Click "Share" to send the invitation.

Create shared folders where your team can collaborate. All members with access can upload, edit, and organize files within the workspace.

Your current storage usage is displayed in the sidebar. It shows how much space you have used out of your total plan quota.

To upgrade your storage plan, contact your service provider. Available plans: 50 GB, 100 GB, 200 GB, 500 GB, 1 TB, and 2 TB.

All files are encrypted at rest and in transit. Your data is stored securely on enterprise-grade infrastructure.

1. Click your profile icon in the top-right corner.
2. Select "Account Settings".
3. Enter your current password and your new password.
4. Click "Save" to update.